Last updated: September 20, 2026
Crit Hit Ceramics respects your privacy. This notice explains what information we collect through crithitceramics.com, why we use it, when we share it, and the choices available to you.
Information we collect
Information you provide
We collect information you choose to give us when you place an order, create an account, join an email list, request a back-in-stock alert, contact us, or begin checkout. This can include your name, email address, phone number, billing and shipping addresses, account details, order information, and the contents of messages you send.
Payment information
Your selected payment or financing provider processes the payment information needed to complete a purchase. Crit Hit Ceramics receives order status and limited transaction details, but the website does not store your full payment-card number.
Information collected automatically
When you use the site, our systems may receive technical information such as your IP address, browser and device type, referring page, pages viewed, approximate session time, and cookie or session identifiers. We also record information needed to operate the cart, remember account sessions, attribute an order to its source, prevent abuse, and diagnose errors.
How we use information
We use personal information to:
- process, ship, and support orders;
- provide accounts, saved addresses, and order history;
- answer questions and handle returns or product concerns;
- send requested stock alerts, service messages, and order updates;
- send marketing emails when you choose to subscribe, with an unsubscribe option in each message;
- follow up on an incomplete checkout when you have provided contact information;
- protect the site, customers, and our business from fraud, spam, and misuse;
- understand site performance and improve the shopping experience; and
- meet tax, accounting, legal, and recordkeeping obligations.
Cookies and similar technologies
We use first-party cookies and browser storage for essential functions such as the shopping cart, checkout, account login, security, and remembering session choices. Blocking these technologies may prevent the cart, account, or checkout from working correctly. If optional analytics or advertising tools are enabled, their use will be governed by the choices and notices presented on the site.
How information is shared
We do not sell personal information. We share information only as reasonably necessary with service providers that help us run the store, including:
- payment and financing providers selected at checkout;
- shipping, fulfillment, and delivery providers;
- email delivery and customer-communication providers;
- website hosting, security, maintenance, and fraud-prevention providers; and
- professional advisers or public authorities when required to protect rights, comply with law, or respond to a valid legal request.
These providers receive only the information needed to perform their services and handle that information under their own agreements and privacy practices.
hCaptcha security
We use hCaptcha, provided by Intuition Machines, Inc., to distinguish legitimate visitors from automated abuse on selected forms. The service may evaluate technical and interaction information such as IP address, browser characteristics, time on a page, and pointer or keyboard activity. hCaptcha acts as a service provider for this security purpose. Its Privacy Policy and Terms of Service provide more information.
Data retention
We keep information only as long as reasonably needed for the purposes described here. Order records may be retained for tax, accounting, warranty, fraud-prevention, and legal obligations. Account information remains while an account is active unless deletion is requested and an exception applies. Marketing subscriptions, stock alerts, inquiries, security records, and incomplete-cart information are removed or anonymized when no longer needed for their intended purpose.
Your choices and requests
You may update account information through your account, unsubscribe through the link in a marketing email, or control cookies through your browser. You may also ask us to access, correct, or delete personal information associated with you. Some records may need to be kept when required by law or for legitimate business purposes such as completing a transaction, preventing fraud, or maintaining tax records.
To make a privacy request, email sales@crithitceramics.com. We may need to verify your identity before completing a request.
Children’s privacy
This store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information should contact us so we can review and remove it where appropriate.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No internet service can guarantee absolute security, so we also encourage customers to use unique passwords and keep account credentials private.
Changes to this notice
We may update this notice as the store, its service providers, or legal requirements change. The date at the top identifies the latest revision.
Contact us
Crit Hit Ceramics
2521 Richwood Drive
Richmond, Indiana 47374
sales@crithitceramics.com